Returns & Refund Policy

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Returns & Refund Policy

Below are a few reasons you will get a refund :

– Duplicate order, we will cancel and refund one for you.

– Cancel your order within 24 hours since you placed an order.

– You received a damaged/faulty item, we will priorly solve for replacement or refund you.

If you still want to refund, we will process the store credit or refund once we receive the return item(s).

If you need to return or refund your order, please read the following instructions carefully.

We will refund 90% of your order, 5% for transaction fee and 5% cancellation fee.

Step 1: How to return?

Item must be returned to us within 30 days from the date your package is delivered.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, that is unworn, unused, and has not been washed or damaged in any other way. All original sewn in or hang tags must still be intact.

To complete your return, we require a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item(s).

Package Return Address: 13515 Sherwood St, Sugar Land, TX 77498, USA

Step 2: Our check processing.

Once we received your return item(s), we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund as quickly as possible. The check processing will take a time to compare and to discuss with our partner.

Step 3: Refund or not refund?

If you are approved, then your refund will be processed. It takes up 7-14 business days to process once we have issued them.

If you received the item, please return to our address: 13515 Sherwood St, Sugar Land, TX 77498, USA

If you don’t receive the item because you provided wrong address, we are not responsible for this, please provide the correct address and pay for shipping fee, we will reship the package to you.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@comoneus.com

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any question please contact us.

Our contact email is hello@comoneus.com

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